Privacy policy
Legal
Last updated 14 February 2026
A note on this document
This is a boutique template written in the clinic’s editorial voice to make our data-handling practices easy to read. It has not yet been reviewed by a qualified Singapore lawyer. If you rely on privacy documents for compliance decisions, please contact us at admin@therehablabsg.com and we’ll share the formally reviewed version.
About these terms
These terms cover your use of this website and the physiotherapy services delivered by The Rehab Lab Plus at 683 Tessensohn Road, #01-121, Singapore 210683. By booking a session or continuing to use the site, you're agreeing to them.
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If anything on this page is unclear, WhatsApp the clinic and we'll walk you through it.
What the service is
We provide physiotherapy assessments, treatment, and rehabilitation programmes delivered in person at our Farrer Park studio. All care is delivered by AHPC-registered and licensed physiotherapists.
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Nothing on this website is a substitute for a proper clinical assessment. Editorial content, journal articles, and page copy are provided for general education — not as personal medical advice.
Bookings
You can book a session by messaging us on WhatsApp, calling the clinic, or emailing us. A slot is confirmed once you receive a confirmation from our client experience team.
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First-time patients are asked to arrive ten minutes early to complete a brief intake form. Please bring any relevant scans, referrals, or reports.
Cancellations and reschedules
We ask for 24 hours' notice on WhatsApp if you need to cancel or move an appointment. This gives us a chance to open the slot to another patient who needs it.
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Late cancellations and no-shows are charged in full. If you're feeling unwell on the day of your appointment, message us and we'll do our best to reschedule fairly.
Fees and payment
Session fees are payable at the end of each visit. Our current rates and rehabilitation plan pricing are published on the site and reviewed periodically.
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We accept NETS, Visa, Mastercard, PayNow, GrabPay, and bank transfer. An itemised receipt is issued at the point of payment, suitable for insurance claims.
Insurance and claims
We work with most major private insurers in Singapore. Coverage varies by policy — please confirm your specific policy before you visit.
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Payment is settled at the clinic and reimbursed by your insurer after your visit. We're happy to answer coverage questions in advance on WhatsApp.
Your role in your care
Rehabilitation works when both sides show up. That means giving us honest history, following the plan we agree on between sessions, and telling us early if something feels wrong.
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You can pause, change, or stop treatment at any time. We'll always give you an honest view of what we think should happen next.
Use of this website
The photography, illustrations, journal articles, and copy on this site are the intellectual property of The Rehab Lab Plus. You're welcome to link to us; please don't reproduce our content without written permission.
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We take reasonable steps to keep the site accurate, but content can go out of date. If something looks off, let us know.
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Limits of liability
Where the law allows, our liability for anything arising out of your use of the website (as opposed to your clinical care) is limited to the fees you've paid us in the preceding twelve months.
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Nothing in these terms excludes any liability we cannot lawfully exclude — including under Singapore's health regulations and consumer protection laws.
Governing law
These terms are governed by the laws of the Republic of Singapore. Any disputes will be resolved in the courts of Singapore.
Contacting us
Any questions or complaints, contact us at admin@therehablabsg.com or WhatsApp the clinic at +65 8057 1800. We respond to complaints promptly and, where necessary, escalate them to a senior clinician.
Questions about these terms? Email admin@therehablabsg.com or message us on WhatsApp at +65 8057 1800.